Privacy Policy

1. Introduction

Welcome to Sora-2 AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation service.

By using Sora-2, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account information (name, email address, username, password)
• Profile information (profile picture, bio, preferences)
• Payment information (processed securely through third-party payment processors)
• Communication data (messages, support inquiries, feedback)

2.2 Content Data

• Text prompts and descriptions you provide for video generation
• Images you upload for image-to-video conversion
• Generated videos and associated metadata
• Your preferences and settings for video generation

2.3 Usage Information

• Device information (IP address, browser type, operating system)
• Usage patterns (features used, time spent, frequency of use)
• Log data (access times, pages viewed, errors encountered)
• Analytics data (performance metrics, user interactions)

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our AI video generation services
• Account Management: To create and manage your account
• Payment Processing: To process transactions and send billing information
• Communication: To send updates, security alerts, and support messages
• Personalization: To customize your experience and provide relevant recommendations
• Analytics: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with trusted third parties who assist us in operating our service:

• Cloud hosting providers (data storage and processing)
• Payment processors (Stripe, PayPal)
• Authentication services (Google, GitHub)
• Analytics providers (Google Analytics)
• Email service providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from law enforcement or government authorities
• Court orders or subpoenas
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account data: Retained while your account is active
• Generated content: Stored according to your subscription plan
• Usage logs: Typically retained for 12-24 months
• Payment records: Retained as required by law (typically 7 years)

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Restriction: Request limitation of data processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@sora-2.site

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: